I use city fuel both personally and for my business and have had nothing but good experiences. Fair prices, responsive service, really nice people. Would definitely recommend.
As a new homeowner, that was looking for reasonable company to purchase heating oil from. I filled out the application on Saturday and did not receive a phone call until Tuesday. When I did receive the phone call, the woman stated I noticed that you filled out an application. I told her that I had found another heating oil company and she state "GOOD LUCK WITH THAT" in an extremely sarcastic and condescending manner. Due to this extremely rude experience over the phone, I will make sure that all my friends that own homes and need heating oil know not to go with City Fuel!
absolute worst customer service I've ever dealt with..when calling for oil, person on the phone asked me if I had an account. I said I'm not sure but I used you all last year (my first year in the house) .well you have to have an account she said..she didnt ask me if I would like to open one..she didnt offer to look to see if I was in the system...nothing. I fired them right then.
As a new homeowner, I have received countless "Welcome to the neighborhood" letters from oil providers. Well due to being a naive new homeowner, we ran out of oil late on a Friday night. I called several companies (all through their emergency service "hotline") and was told by 3 companies I would be "contacted shortly". Well City Fuel connected me to a tech right away and he notified me of my options. He was extremely helpful and told me to call the next morning in hopes of getting a short notice delivery. I was pleasantly surprised when I received a call at 7:45am from the woman at City Fuel who already knew my situation. She walked me through setting up an account and assured I'd be taken care of, all while making me feel like less of an ass for letting our oil run out. Customer service top-notch right there. Then, when the delivery came, the guy was very nice, funny, and informative. City Fuel has earned a loyal customer and I highly recommend them!
City Fuel is a US Gas Station based in Manchester, New Hampshire. City Fuel is located at 67 Willow St, Manchester, NH 03103, USA.
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