The pricing is reasonable, they have a wide range of pricing options, and they often have 12 month (or higher) financing available through a 0% credit card promotion. A recent promotion for 18 month financing prompted me to jump at my second room.
I feel that a company can be reasonably judged on how they handle conflict and I feel that Dean's does the right thing for their customers from my recent experience. I got an e-mail and mailer about a memorial day sale so drove an hour to get there and they were closed on the days of the sale. When I called after, Russell informed me of a miscommunication from corporate (they didn't know the sale was being advertised) and honored the pricing and financing rate for me. I knew what I wanted so did the entire balance of the transaction over the phone.
The installers have been excellent in both circumstances. Very friendly, courteous and professional. They represent the company positively, performed the install with great care, and cleaned everything VERY well. They made sure I was satisfied before leaving.
They have a large selection of carpeting with experienced salespeople who can assist in selection by assessing your needs. I originally went in to look at hardwood (which they also sell) but my budget took me to carpet and I couldn't be happier with our selection.
This is my second experience with Dean's Carpet One in Manchester and I'll likely come back in the future when I replace the 2 other rooms in my house.
Deans Carpet One Floor Home is a US Home Goods Store based in Manchester, New Hampshire. Deans Carpet One Floor Home is located at 895 Hanover St, Manchester, NH 03104, USA.
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