Read the other reviews. I wouldn't doubt that they are frauds, and charge you more for an item of lesser value. If you have been here before, have your jewelry checked somewhere else, so you can be refunded. Just beware that they may accuse you of switching your own jewelry or stones, when you bring it back there.
They made the ring that I wanted looser, even more tighter, and put $80.00 sizing beads (NEVER GET SIZING BEADS) in the band. They foolishly tried to keep filing down the beads, and having me try it on again and again. I told them that I don't think they sized it correctly, because I wanted a larger size. They looked at the slip, apologized, said it was read wrong, and that they can have it done correctly in a few days. I told them, no thank you, and that I'll take it somewhere else.
After he popped the question (and I accepted, of course), we had to stop by to have it resized as it was just a little too big. After we were greeted and explained why we were there, they treated us like rock stars (no pun intended)!! Everyone not only congratulated us on our engagement, they were genuinely excited for us as they were just as nervous as my fiancé about the ring, as they had never had to design such an elaborate setting before (dragon design with rubies, white diamonds, black diamonds, and emeralds). Needless to say, they made us feel that we were the most important people in the store (without sacrificing time and attention to the 3 other customers who happen to also be there at the time)!
Problems like this can be simply avoided by double checking slips and putting the ring on a ring sizer stick. It would only take a few seconds to do so. It just goes to show their laziness and inconsideration for their customers.
The resizing was done after 3 days (I thought it would take longer) and they were all extremely helpful, professional, and personable. Fiancé and I will be returning to have our wedding bands custom designed, and we will be referring Jared's to everyone!
So after a more pleasant lady helped me pick up my rings wouldn't you know the jeweler polished away the engraving on one of my rings. Disgusting. So she tells me they will re-engrave for free, well I'd expect them too and it would be ready that night at 4pm. 5pm rolls around and I get the call it's ready.
I can't believe they suckered me into paying for those awkward sizing beads. They said it would fit better because of my big knuckle, and prevent my ring from spinning around my finger. The slips they use are very small and they scribble all over them so that it isn't legeble to read. They rely on slips only and do not utilize their computers to take notes. Please do not go here.
Never again.
Jareds has the absolute WORST quality standards imaginable. My husband and I bought our wedding rings there less than a year ago and it has been a nightmare. My wedding band cracked only a few months in, so I went in to have it repaired. The first thing they did was offer a replacement. I'm sentimental. I got married with THAT ring. No, I don't want a replacement. They repaired it. It cracked again only about a month later. They suggested fusing my set together so it would be stronger. I didn't want to do that, but agreed. They did an absolutely awful job. The band was soooo thin. I pointed that out and that the whole purpose was to make it stronger. They put it back in the shop for another repair. The same thing happened 2 or 3 more times, each time it looked like they hadn't made a single improvement. I finally demanded they add extra gold to reinforce the band. They did and the band has been fine. Fast forward a couple months and my hubs and I are shopping at a different jewelry store. They offer to clean our rings. They come back saying they can't because 21 of the 57 stones in my ring are loose or improperly set. They also noticed my husbands band is cracked. And he only wears his on the weekend bc he can't have it on at work. At this point, we make the painful decision that we are done dealing with jareds. We don't want new rings from them bc we don't want to have to deal with their awful quality products and terrible customer service for the rest of our lives. We want a refund and to go somewhere else to purchase new rings. This is not a decision we take lightly but feel it is necessary after everything we've gone through in less than one year. We go to Jarred's to talk to a manager about all our issues. She says we need to speak to corporate about refunds. At the time I'm writing this, that was a month ago. We still have no resolution, and in fact, haven't even been able to speak with the district manager who we are told is the only person who can approve a refund. Every time I call, I get the runaround. Oh, we've left her a message, we've sent her an email, we'll tell her to call you. No response. Today one of the larger stones fell out. I called again. Still can't get anyone who has any authority to help me. Our one year anniversary is next weekend. We told the manager we spoke to in the store and every person since that we want to renew our vows with new rings on our anniversary bc this has been such an awful experience. There is currently no hope for that AND I'm walking around with a gaping hole in my ring that looks awful. Happy anniversary to us. NEVER buy from jareds. They do not care about you or the quality of their jewelry.
If I could give this store a zero I would. Grossly incompetent. Brought my rings in to be rhodium plated again, one I bought from them one I did not and made this very clear. After spending almost 45 minutes with a women who was clueless trying to look up my warranty information having my information and knowing when and where I purchased and mind you tell me I couldn't leave the store until she found it I called a women I know in a different location and over the phone she found my original receipt in 15 second.
Both of my rings are engraved and I made sure she knew so they didn't remove the engravings. I even asked her to make sure it was written down on the slip. They tell me 3-5 days and they'll call when they are ready. 7 days later I stop in and they say my phone had a busy signal and then quickly backed up and asked if it was a cell phone or not. Cell phones do not get busy signals and I had no voicemail.
We wanted something special....something different. Something that was not generic. Unfortunately most of the jewelry here is pretty much the same. We had seen their ads on TV and thought we would check them out, but the staff is not really knowledgeable about quality and we didn't see anything that jumped out.
If you're looking for a custom designed piece where the staff are wonderful and attentive, this is the place to go!!
My fiancé had my ring custom made at this Jared's location, and all I can say is AMAZING!!! As it was told to me, he went in with a concept: to design an engagement ring based on our mutual love of a particular book (I am not a traditional woman and he's not a traditional guy). They were very patient, professional, and knowledgeable. They made it their mission (his own words) to make sure he was satisfied and apparently just as excited to create the ring for me! After several months of hard work, my beautiful engagement ring was perfected down to the most minute detail!
Then, I go there, and a different person tells me they DID try to call me, but my phone either kept ringing, or my voice mail was full. That was not true, because I did not receive any missed calls. I called my phone from my husband's phone and my voice mail was not full. I didn't erase any messages recently either.
DO NOT GO HERE. This place is very unorganized, unprofessional, and inexperienced. I gave them the benefit of the doubt a few times, but NO MORE. They told me my engagement ring and wedding band were the same size, when they weren't. I went back to have them resized. They never called me to let me know that they were ready. I had to call them. They admitted that they didn't call me, then apologized, so I thought no big deal, honest mistake.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Manchester, New Hampshire. Jared The Galleria Of Jewelry is located at 1571 S Willow St, Manchester, NH 03103, USA.
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