As a customer you feel like you're getting in the way. You get the impression your custom would be more appreciated if you didn't go to your unit and if you didn't get in the way of their plowing etc.
Scam similar to Comcast, incompetent drone like staff, customer experience a very distant concept...Call Uhaul after scheduling online for a truck with Budget rental and having it not be there. Spoke with Eric who was very empathetic. He then shared that he hears the same from a lot of customers. I request a 10-12 ft truck and he tells me " I'm going to put you in a 15 ft because that's all that is available" he then quoted me a price for a one way rate and tells me they aren't picky about which location you return it too so he will cut me a break and give me the one way rate! He sends me an email to confirm and tells me to check in online will save me a bunch of time! I open email and do so immediately after we hang up. I go to pick up truck. When I get to counter I am asked to provide all the same information I already gave once on the phone and again through the online check in. I tell Bianca this and I am in a rush as my belongings are sitting outside of a building ready to go with no one watching. Bianca sighs in frustration and apologizes. We finish and I pay her and she just needs to print receipt. At that time her computer freezes. She does apologize throughout in the most sincere way a post teenager possibly can. She then asks for help from an older guy. He brings the transaction back up and asked me for 100 dollars please! We all let him know that I have already paid just need the receipt and contract to print. I then have to start the whole process over AGAIN. At this point all my belongings have been unattended for over an hour. At the end however this time he tells me I can't rent a truck with them until I pay a balance from 2004 they have under my name. I state calmly and respectfully but direct none the less "I reserved one on the phone with someone and confirmed online and have already paid you once but now you're telling me I can't rent the truck! That doesn't make much sense to me, does it make sense to you? And How much do I supposedly owe you?" Bianca says we can't tell you have to call this 1-800 number... she then says she can refund my money and gives me the number. I call and give the woman my information. She tells me she has no record of a balance.. Bianca comes over and interrupts me to ask me if I have 54 cents so she may make exact change.. I tell her no I'm sorry I'm on a phone call right now just give me the exact amount back please... I then confirm with woman on phone they have no record of a balance under my name or license number. I hang up and tell Bianca this, she then says to my friend who was there to help me move " well we can just keep everything the same and put his name instead, want to do that?" I say yes please. She asks where we will be returning it I tell her the name of different location same town though and she says ok, prints contract and we confirm the mileage rate for anything over 50 miles is .40 per mile as stated on the contract. I just left from returning the truck. I ended up bringing it back to that same location. The first guy is going through inspection and looks confused, I say I rented it here yesterday and I'm returning it here see, and I show him my slip. I said I ended up just bringing back here but everyone I spoke to yesterday said that was ok. He tells me I have to go inside now... same gentleman I worked with less than 24 hours prior doesn't remember me. He then goes on to charge me .79 per mile as the one way rate of .40 cents per mile is for pick up and drop off at same location. He as other employees consistently exuded utter confusion . I calmly and respectfully tell him picking up and dropping off at same location constitutes the one way rate correct? He says yes. I say I have indeed picked it up and returned it to the same location as required in my contract. So having done that the one way rate should indeed apply? Does that make sense to you? He knodds in agreement fumbles on computer for 5 minutes and then charges me the appropriate rate. Absolute worst experience I have had in recent memory.
Prices are outrageous and staff are not very helpful. I always feel like I'm interrupting them or taking them away from doing something more important. I tried to make a partial payment online and over the phone but was told it's not allowed. I would think they would want whatever I can give them toward my balance. Also, My unit was locked for non payment but they allowed my daughter to get in and take things without my permission. If I'm not allowed to get in until I pay, she should not have been able to either. Can any stranger get into my unit just by giving them a sob story?
Twice I was "accidentally" over charged a hundred dollars - both times I had to show them their mistakes. Dishonest company, never pay with your debit card... Better yet, just never use them.
The staff members that I dealt with or very pleasant or able to solve my problem quickly in got me in and out very efficiently at the same time I was able to even book my storage this place is definitely Clean safe and secure
U Haul Moving Storage At S Willow is a US Moving Company based in Manchester, New Hampshire. U Haul Moving Storage At S Willow is located at 515 S Willow St, Manchester, NH 03103, USA.
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